Terms of Service

Updated May 2025

Supplyve (HaShuk Inventory LTD), provides a platform for data extraction, inventory, and product tracking—including software, a website, and app (the “Platform”). These Terms and Conditions (“Terms”) govern your access to and use of the Platform. “You” means any user of the Platform.

  1. The Service 1.1 Grant. Subject to full payment of the applicable Fees (as defined in Section 2 below) and subject to the other provisions of these Terms and Customer’s compliance herewith, Supplyve hereby grants the Customer a limited, non‑exclusive, and non‑transferable right, during the Subscription Term, to access and use the Service for its internal business purposes and to permit Authorized Users to use the Service, subject to these Terms. All rights in the Platform and Service not expressly granted hereunder are reserved to Supplyve (or its licensors). For the purpose of these Terms, “Service” means provision of access to the Platform and use rights thereof on a Software‑as‑a‑Service basis, together with the technical support services Supplyve provides to the Customer in connection with the Service.
    1.2 Scope. The access and use rights granted to Customer are limited to the Platform and to retrieval of the Service by Customer’s personnel or Customer’s affiliates’ personnel who are specifically authorized by Customer to access the Service (“Authorized Users”). Customer shall have no right under these Terms to distribute the Service, in whole or in part, over the Internet, via e‑mail, instant messaging, or otherwise. Customer undertakes that it shall not knowingly allow any Authorized User to breach these Terms or any acceptable‑use policy shown through the Platform.
    1.3 Restrictions. The Customer shall not, and shall cause its Authorized Users not to: (i) permit any third party to access or use the Platform or the Service or use the same on behalf of any third party, except as expressly permitted in these Terms; (ii) modify, adapt, edit, alter, abridge, translate, or otherwise change the content of the Service, nor create derivative works from the Platform or the Service; (iii) copy (other than one back‑up copy), distribute, publicly display, transmit, sell, rent, lease, sublicense, loan, or otherwise exploit the Service or the Platform; (iv) attempt to discover or gain access to the source code for the software underlying the Platform and Services or reverse‑engineer, decode, modify, decrypt, extract, disassemble, or decompile such software; (v) obscure, amend, or remove any copyright notice, trademark, or other proprietary marking on, or visible during operation or use of, the Platform, the Service, or underlying software; or (vi) use the Platform or the Service to: (1) upload, store, post, transmit, distribute, link to, or otherwise make available any content that infringes intellectual‑property or privacy rights, is defamatory, obscene, sexually explicit, threatening, abusive, harassing, incites violence or hatred, is discriminatory, or otherwise violates any applicable law or acceptable‑use policy (“Prohibited Content”); (2) transmit or distribute any unsolicited or unauthorized advertising or promotional material; or (3) engage in any unlawful activity. Any unauthorized reproduction, publication, further distribution, or public exhibition of any data, information, or material owned by or licensed to Supplyve or any Supplyve affiliate and comprised within the Platform and/or the Service (“Supplyve Content”), in whole or in part, is strictly prohibited.
    1.4 Support Services. As an integral part of the Service, Supplyve shall provide support services to Customer. Supplyve personnel will be available to answer questions and assist in troubleshooting problems that may occur in day‑to‑day running of the Platform. Support services will be provided in accordance with the applicable order form by contacting contact@supplyve.com.
  2. Fees and Payment 2.1 Fees. In consideration for the Service and rights granted herein, commencing on the Effective Date, Customer shall pay Supplyve, during the subscription term (the “Subscription Term”), the fees listed in the applicable order form (the “Fees”). All Fees are payable in advance, are based on the Service and the number of Subscription Users identified in the applicable order form, and are non‑refundable.
    2.2 Payment Terms. On the Effective Date, Customer shall provide Supplyve with valid credit‑card details and any other required contact and billing details and hereby authorizes Supplyve to charge such credit card for the Fees.
    2.3 Late Payments. If Supplyve has not received payment within thirty (30) days of the due date, Supplyve may, without liability: (i) suspend access to all or part of the Service and Platform (including by disabling Customer’s passwords and account) until the invoice(s) are paid; and (ii) charge interest from the due date at 1.5 % per month (or the maximum rate permitted by law, if lower).
  3. Representations and Warranties Supplyve warrants that, under normal operating conditions, the Platform and Service will substantially conform to the functionality described on the relevant product pages of Supplyve’s website. In any event of non‑conformity, the Customer must promptly notify Supplyve in writing.

SUPPLYVE DOES NOT CONTROL CUSTOMER DATA (AS DEFINED BELOW) AND PROVIDES THE PLATFORM, SERVICE, SUPPLYVE CONTENT, AND ANY ACCOMPANYING DOCUMENTATION ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY PROVIDED HEREIN, SUPPLYVE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. SUPPLYVE DOES NOT WARRANT THAT THE PLATFORM OR SERVICE WILL BE UNINTERRUPTED OR ERROR‑FREE OR THAT THEY WILL MEET CUSTOMER’S REQUIREMENTS.

  1. Intellectual Property The Service, Platform, and underlying software are proprietary to Supplyve or its licensors and are protected by intellectual‑property laws. Supplyve (and its licensors) retain exclusive ownership of all intellectual‑property rights in and to the Platform, Service, and software, including any modifications or enhancements. The Customer and/or its licensors remain the owner of all intellectual‑property rights in the data that Customer or Authorized Users upload or otherwise provide to the Platform (“Customer Data”).

Customer grants Supplyve a royalty‑free, perpetual, worldwide, non‑exclusive license to use Customer Data to provide and improve the Service, generate deliverables, and create aggregated and statistical insights, subject to Section 6 (Data Security) and Section 7 (Data Sharing and Third‑Party AI Tools).

  1. Limitation of Liability A PARTY AND ITS AFFILIATES, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES AND LICENSORS SHALL NOT BE LIABLE (JOINTLY OR SEVERALLY) TO CUSTOMER, AUTHORIZED USERS, OR ANY THIRD PARTY, FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS, LOST REVENUES LOSS OF DATA, MANAGEMENT TIME OR LOSS OR DAMAGE TO REPUTATION AND GOODWILL (COLLECTIVELY, THE “EXCLUDED DAMAGES''), WHETHER OR NOT CHARACTERIZED IN NEGLIGENCE, TORT, CONTRACT, OR OTHER THEORY OF LIABILITY, NOR UNDER ANY INDEMNITY HEREUNDER EVEN IF ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN ANY OF THE EXCLUDED DAMAGES, AND IRRESPECTIVE OF ANY FAILURE OF AN ESSENTIAL PURPOSE OF A LIMITED REMEDY. EXCEPT IN CONNECTION WITH WILLFUL MISCONDUCT, IN NO EVENT WILL THE AGGREGATE LIABILITY OF A PARTY ARISING OUT OF ANY CLAIM OR ACTION RELATED TO THESE TERMS EXCEED THE AGGREGATE AMOUNT PAID BY CUSTOMER HEREUNDER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM OR ACTION. FURTHER, SUPPLYVE SHALL NOT BE LIABLE UNDER THIS AGREEMENT FOR ANY LOSS, DAMAGE, EXPENSE OR LIABILITY INCURRED OR SUSTAINED AS A RESULT OF: (1) THE USE OF THE PLATFORM AND/OR THE SERVICE EXCEPT FOR ITS NORMAL INTENDED PURPOSE; (2) ANY ADAPTATION OR MODIFICATION OF THE PLATFORM AND/OR THE SERVICE, OR INTEGRATION OR COMBINATION WITH ANY OTHER EQUIPMENT, SOFTWARE, PRODUCT OR MATERIAL NOT SUPPLIED BY SUPPLYVE, IN EACH CASE CARRIED OUT BY ANYONE OTHER THAN SUPPLYVE OR WITHOUT SUPPLYVE’S EXPRESS WRITTEN CONSENT; (3) ANY DEFECT OR ERROR ARISING IN THE PLATFORM OR SERVICES AS A RESULT OF MISUSE, WILFUL DAMAGE, NEGLIGENCE ON THE PART OF ANYONE OTHER THAN SUPPLYVE, ABNORMAL OPERATING CONDITIONS OR ANY FAILURE BY THE CUSTOMER TO FOLLOW ANY INSTRUCTIONS OF  REGARDING THE USE AND OPERATION THEREOF; (4) THE COMPLIANCE BY SUPPLYVE WITH ANY DESIGN, SPECIFICATION, MODIFICATION, CUSTOMIZATION OR INSTRUCTIONS PROVIDED BY THE CUSTOMER OR ON ITS BEHALF; OR (5) ANY CUSTOMER DATA. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN THE PARTIES’ RESPECTIVE AGGREGATE LIABILITY WILL BE LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY APPLICABLE LAW.
  2. Data Security Each Party shall comply with all applicable laws and regulations pertaining to data security and privacy and shall collect data only in a lawful manner. Supplyve shall process personal information in accordance with its Privacy Policy, available at [link].
  3. Data Sharing and Third‑Party AI Tools 7.1 Purpose of Sharing. To deliver, maintain, and enhance the Service, Supplyve can rely on certain third‑party artificial‑intelligence (“AI”) tools and service providers—including large‑language‑model providers, optical‑character‑recognition services, and other machine‑learning platforms (collectively, “AI Providers”). Supplyve may transfer or otherwise make available Customer Data (which may include personal data) to such AI Providers solely for the following purposes: (i) processing Customer Data on Supplyve’s behalf in order to provide the core functionalities of the Service (e.g., data extraction, classification, enrichment, and analytics); (ii) improving and developing the Platform and Service; and (iii) generating aggregated or anonymized insights.

7.2 Safeguards. Supplyve will ensure that any AI Provider with whom Customer Data is shared is bound by a written agreement imposing confidentiality obligations and data‑protection safeguards.

7.3 Customer Instructions. By accepting these Terms, Customer expressly authorizes Supplyve to engage AI Providers and to share and process Customer Data as described in this Section 7. Customer represents that it has obtained—and will maintain—all necessary rights and consents to permit such sharing and processing under applicable law.

7.4 Opt‑Out Right. If Customer objects to the sharing of its Customer Data with specific categories of AI Providers, Customer may notify Supplyve in writing. Supplyve will use commercially reasonable efforts to provide an alternative that does not rely on the objected‑to AI Providers; however, Customer acknowledges that certain functionalities of the Service may be limited or unavailable as a result.

7.5 No Sale of Personal Data. Supplyve does not sell Customer Data (including personal data) to third parties. Any sharing under this Section 7 is for the limited purposes set forth herein and subject to the restrictions above.

  1. Governing Law and Venue These Terms and any dispute arising hereunder shall be governed by the laws of the State of Israel without regard to conflict‑of‑law principles. The competent courts of Tel‑Aviv shall have exclusive jurisdiction over any such dispute. Unless otherwise agreed upon. 
  2. Miscellaneous Any notices under these Terms will be sent to the e‑mail addresses specified in the applicable order form and will be deemed delivered upon transmission (for e‑mail) or three (3) days after mailing (for standard mail). Failure to enforce any provision shall not constitute a waiver. If any provision is held invalid, the remaining provisions shall remain in full force. Neither Party shall be liable for delays caused by events beyond its reasonable control. These Terms constitute the entire agreement between the Parties and may be amended at Supplyve's choosing. Supplyve commits to place the most recent date that the terms are updated. 

End of Terms and Conditions

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